Which activity should be prioritized to assess the operational performance of an IT process?

Prioritizing the review of incident reports and resolutions is essential for assessing the operational performance of an IT process. This activity provides a comprehensive view of how effectively the IT process is functioning by highlighting the frequency, types, and severity of incidents that occur. By analyzing incident reports, an organization can identify patterns or recurring issues that may indicate inefficiencies or weaknesses in the IT process. Resolving these incidents not only reflects on the performance of the process but also contributes to improvements in service delivery.

Furthermore, the review of incident resolution times can give insight into the responsiveness of the IT process, showing how quickly issues are addressed and whether the IT team has adequate resources to manage incidents effectively. This information is vital for ongoing process improvement, as it enables the organization to implement corrective actions and preventive measures efficiently.

In comparison, while user feedback and satisfaction, compliance with audits, and resource allocation are important elements of IT governance and performance assessment, they do not provide as direct an insight into operational performance as incident reporting does. User feedback can be subjective and may not always correlate directly with operational issues, and compliance audits focus on adherence to regulations rather than operational efficiency. Resource allocation against budget has more to do with financial management than the actual performance of the IT process itself. Thus