What is the GREATEST concern in evaluating an organization's IT governance framework?

In evaluating an organization's IT governance framework, the greatest concern is that senior management has limited involvement. Senior management plays a crucial role in establishing the direction and priorities for IT governance. Their engagement is essential because it ensures that IT strategies are aligned with overall business objectives and that there are sufficient resources allocated to IT initiatives.

When senior management is not actively involved, it can lead to various issues, such as misalignment between IT projects and organizational goals, insufficient support for critical IT initiatives, and a lack of accountability for IT decision-making. Additionally, limited involvement can hinder communication between IT and business units, which is vital for addressing risks and ensuring effective governance. Overall, the absence of senior management participation can undermine the effectiveness of the IT governance framework, making it the primary concern in this evaluation.

While the other options present important considerations—such as measuring return on investment, having consistent chargeback processes for IT costs, and quantifying risk appetite—they all stem from a foundation heavily influenced by the support and engagement of senior management. Without their involvement, addressing these other areas may be challenging or ineffective.