If an organization’s software vendor is unresponsive, what is a recommended action?

Implementing a backup plan for critical systems is vital in ensuring that the organization can maintain operations despite the unresponsiveness of a software vendor. A backup plan allows the organization to continue functioning and minimizes downtime or disruptions that could arise from vendor-related delays or issues. This includes having alternative processes, tools, or systems in place that can take over in the event that the existing software does not receive necessary updates or support.

In the context of IT and software management, unresponsiveness from a vendor can lead to significant risks, particularly if the software is essential for daily operations or critical systems. By having a well-thought-out backup plan, the organization can proactively mitigate these risks and ensure that business continuity is maintained.

The other options each have their merits in different circumstances, but implementing a backup plan directly addresses the immediate concern of potential operational disruption caused by the vendor's lack of responsiveness. This proactive approach ensures that the organization is not entirely reliant on the vendor and can handle unforeseen challenges effectively.